Career Opportunties

Position: Customer Care Specialist

Reports to: Customer Care Supervisor

Position Summary

Wedgewood Pharmacy’s Customer Care Specialists are one of the Company’s primary interfaces with existing and potential customers and are responsible for ensuring that these customers receive the maximum benefit from Wedgewood’s products and services. Their goal is to educate, assist, acquire and retain customers by facilitating the customer’s ease and desire to do their business primarily with Wedgewood Pharmacy. 

Essential Functions:

Receive inbound phone calls from Wedgewood’s customers and prospects and service their needs effectively and efficiently with the utmost focus on Customer Satisfaction.

• Listen actively and establish rapport.
• Quickly understand and analyze customer needs.
• Use computer software application to properly service and place orders on customer’s accounts.
• Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks. Including outbound follow up calls or e-mails.
• Speak knowledgably about Wedgewood’s products, preparations and services; cross sell related products when appropriate.
• Adhere to compliance and HIPPA regulations as well as Wedgewood security policies.
• Ensure that the customer is completely satisfied with Wedgewood’s products and services.
• Consistently meet yet strive to exceed performance standards set by department.
• Contribute ideas and recommendations for improvements to the department and company.

Education, Experience, And Skills Required:

• 1-3 years experience in customer service with an excellent performance and attendance record. Pharmacy Technician and or Veterinary experience a plus.
• Learns quickly and enjoys the challenge of unfamiliar tasks; quickly grasps the essence and underlying structure of anything.
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• Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice).
• Extremely customer-focused; positive, professional attitude.
• Intelligent, self-motivated, quick learner.
• Pays strict attention to detail, understands importance of accuracy and responsiveness.
• Strong PC and internet skills.
• Very good organization and work prioritization skills.
• Multi lingual, Spanish speaking a plus.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements, which may be inherent in the job.

Equal Opportunity Employer

Please forward resume to kgallagher@wedgewoodpharmacy.com

Position: Dispensing Technician

Reports to: Dispensing Pharmacist

Summary

The goal of the dispensing technician is to increase pharmacy profit by supporting the acquisition and retention of quality customers and to increase sales through providing extraordinary customer service to Wedgewood Pharmacy's customers. The technician accomplishes these tasks through working with Wedgewood's management team and all other staff employees in fulfilling his / her responsibilities and duties.

Job Responsibilities and Duties (include the following, but are not limited to):

• Ensure the accurate preparation and dispensing of prescription orders to patients and physicians in accordance with all state and federal pharmacy regulations, under the direct supervision of the registered pharmacist.
• Provide extraordinary customer service to Wedgewood Pharmacy's patients, clients, customers, and staff members.
• Generate and collate packing slips for sales orders that are ready to be shipped.
• Deliver sales orders with items that are out of stock and need to be compounded to the designated bins located in the production and labeling department.
• Assemble invoiced orders and prepare them for final check by a pharmacist.
• Provide assistance for inventory ordering, restocking, and control.
• Maintain a clean, orderly, and safe work environment. Safely and adequately handle equipment required for the job function.
• Adhere to all systems and procedures as instructed.
• Support all facets of Wedgewood Pharmacy's operations as necessary to ensure high quality customer service and effective workflow within the organization.
• Maintain documented systems for dispensing and inventory control as directed.
  

Position-Specific Standards:

• All dispensing will be done using good dispensing technique and good lab practices.
• All dispensing staff will adhere to all safety guidelines including, but not limited to, lab coats, gloves, protective eye wear, and masks.
• All dispensing technicians will give the highest level of attention to the products being dispensed and will remain constantly focused on the orders being filled.
• All dispensing technicians will:
  
  • Wait on customers at the front counter as quickly as possible.
  • Pull, process, and assemble pickup prescriptions.
  • Assist in restocking inventory.
  • Process completely and immediately any priority orders.
  • Assemble invoiced orders and prepare them for final check by a pharmacist.
  • Perform weekly reviews of the finished prescription bins for packages that are not picked up and remind patients by placing a call to them.
  • Assist in checking and pulling expired drug items from manufactured inventory by the 5th day of each month.

Minimum Experience and Skill Requirements:

• Excellent verbal and written communication skills
• Computer proficiency
• Previous healthcare or pharmacy experience a plus
• Bachelor's degree in Biology, Chemistry or related field preferred, or pharmacy technician certification required
• Attention to detail and ability to work in an organized fashion
  

Equal Opportunity Employer

Please forward resume to kgallagher@wedgewoodpharmacy.com

Position: Compounding Technician

Reports to: Pharmacist

Summary

The goal of the compounding technician is to increase pharmacy profit by supporting the acquisition and retention of quality customers and to increase sales by compounding the highest quality medication in accordance with relevant state and federal regulations.  The technician accomplishes these tasks through working with Wedgewood’s management team and all other staff employees in fulfilling his / her responsibilities and duties.

Job Responsibilities & Duties (Include the following, but are not limited to)

• Compound individual, bulk, sterile, and non-sterile products under the direct supervision of a registered pharmacist.
• Learn and maintain all systems for production and quality control of individual, bulk, sterile, and non-sterile products.
• Provide regular feedback to supervising pharmacist / team leader on ways to improve systems for production, quality control, and safety.
• Identify and recommend improvements to product formulations in order to increase compounding efficiency and consistency while maintaining the highest level of quality.
• Implement and maintain systems for training compounding technicians in general, bulk, and aseptic policies and procedures.
• Assist other compounding team members in meeting production demands, ensuring quality control, and maintaining a safe and clean working environment.
• Follow all Wedgewood policies and procedures and recommend any improvements.
• Support all facets of Wedgewood’s operations as necessary to ensure high quality customer service, safety, and effective workflow within the organization

Position-Specific Standards

• All compounding will be done using good compounding techniques and lab practices and, when necessary, good aseptic practices according to company policy.
• When working in the lab, all compounding staff will adhere to all safety guidelines including, but not limited to, lab coats, gloves, protective eye wear, and masks.
• Recommended changes or improvements in product formulas will be put in writing on the formula worksheet and given to a pharmacist for review.
• During compounding, packaging, and labeling all individual, bulk, and aseptic products will be clearly identified by having either a lot label or formula worksheet attached to the product.
• All compounding technicians will give the highest level of attention to the products they are compounding and remain constantly focused while they are compounding in order to ensure high quality products and maintain a safe working environment for themselves and others.

Minimum Experience and Skill Requirements

• Excellent verbal and written communication skills
• Computer proficiency
• Previous healthcare or pharmacy experience a plus
• Bachelor’s degree in Biology, Chemistry or related field preferred, or pharmacy technician certification required
• Attention to detail and ability to work in an organized fashion

Please send resumes to cwarrin@wedgewoodpharmacy.com or kgallagher@wedgewoodpharmacy.com

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Wedgewood Pharmacy
405 Heron Drive Suite 200 • Swedesboro, NJ 08085-1749 • 1-888-678-1967
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